The Fine Print
Cassidy always says she’s not a fine print gal… and honestly, we get it! So we’ve done our best to keep ours clear, simple, and relatively painless. Here you’ll find the need-to-know stuff about privacy, shopping online, shipping, returns, refunds, and exchanges. It may be the fine print, but we promise there are no secret handshakes or sneaky surprises. Just the practical details that keep things fair, easy, and running smoothly.
Privacy Policy
Roberts Creek Wellbeing respects your privacy and is committed to protecting the personal information you share with us.
We may collect personal information when you browse our website, create an account, place an order, subscribe to our mailing list, contact us, participate in a promotion, or otherwise interact with our business. This may include your name, billing and shipping address, email address, telephone number, order history, account information, payment and transaction details, website usage information, and other information you choose to provide.
Our website is operated through Lightspeed eCom and may use third-party tools and service providers, including Google services and Mailchimp, to support website functionality, analytics, communications, marketing, payment processing, order fulfillment and other business operations.
We use personal information for purposes such as:
-processing and fulfilling orders;
-accepting payments;
-arranging shipping or local pickup;
-maintaining customer accounts;
-providing customer service;
-communicating about purchases;
-managing returns, refunds and exchanges;
-maintaining accounting and transaction records;
-improving our website, products and services;
-preventing fraud and protecting our systems;
-sending promotional communications -where permitted by law; and
complying with legal, regulatory and business obligations.
Where required, we obtain consent before collecting, using or disclosing personal information. You may withdraw consent to certain uses of your information, subject to reasonable legal or contractual restrictions.
We do not sell your personal information.
Payment Information
Payment information may be collected and processed by Lightspeed or other payment service providers. Roberts Creek Wellbeing generally does not receive or retain your complete credit or debit card number.
Where Lightspeed or another payment provider offers a secure option to save a payment method, you may choose whether to allow your payment information to be saved for future purchases. If you provide that consent, the payment method may be securely stored and managed by the applicable payment provider or within your customer account for use in accordance with the provider’s terms and security practices. Roberts Creek Wellbeing does not store complete payment card details on its own systems.
You may be able to view, update or remove a saved payment method through your customer account or by contacting us, subject to the payment provider’s procedures and any outstanding transaction or legal requirements.
Payment providers maintain their own privacy and security practices. We encourage you to review the privacy policies and terms of the applicable payment provider.
Cookies and Analytics
Our website may use cookies, analytics tools, pixels and similar technologies to operate the website, remember your preferences, understand how visitors use the site, measure performance and support marketing activities.
These tools may collect information such as your IP address, browser type, device information, pages visited, shopping activity and other website usage information.
You may be able to limit or disable certain cookies through your browser or available cookie preference settings. Some website functions may not operate properly if cookies are disabled.
Email Marketing
If you subscribe to our mailing list, we may send you news, promotions, product information, wellness content and other communications.
We use email marketing services such as Mailchimp to manage these communications.
You may unsubscribe at any time using the unsubscribe link contained in our marketing emails. We will continue to send necessary transactional communications relating to orders or customer service where appropriate.
Canadian anti-spam legislation requires businesses to have appropriate consent for commercial electronic messages and provide a working unsubscribe mechanism.
Sharing Personal Information
We may provide personal information to service providers where reasonably necessary to operate our business, including:
e-commerce and website providers;
payment processors;
shipping providers;
email and marketing providers;
analytics providers;
cloud and technology providers;
accountants and professional advisors; and
fraud prevention or security providers.
Some service providers may process or store personal information outside British Columbia or Canada. Information handled in another jurisdiction may be subject to the laws of that jurisdiction.
We may also disclose information where required or permitted by law.
Security and Retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use or disclosure.
No electronic system or internet transmission can be guaranteed to be completely secure.
We retain personal information only as long as reasonably necessary for the purposes for which it was collected or as required for tax, accounting, regulatory, legal or legitimate business purposes.
Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate information.
Roberts Creek Wellbeing operates in British Columbia and is subject to applicable private-sector privacy legislation, including British Columbia's Personal Information Protection Act. PIPEDA may also apply to commercial personal-information transactions that cross provincial or national borders.
Privacy questions, requests or concerns may be directed to:
Privacy Officer
Roberts Creek Wellbeing
Roberts Creek, British Columbia
shop@rcwellbeing.ca
Terms & Conditions
By accessing the Roberts Creek Wellbeing website or placing an order through our online store, you agree to these Terms & Conditions.
Our website and online store are intended for customers located in Canada. We currently accept and ship online orders within Canada only.
Product Information
We make reasonable efforts to ensure product descriptions, photographs, ingredients, specifications, pricing and other information on our website are accurate.
However, manufacturers may change packaging, formulations, ingredients, labelling or product information without notice. Website images may also differ from the product actually received.
Customers should always review the product label, ingredients, directions, warnings and other information supplied with the product before use.
If website information conflicts with the manufacturer's current product label, customers should follow the manufacturer's label.
Health and Wellness Information
Information available through our website, product descriptions, articles, emails, social media or other communications is provided for general informational and educational purposes only.
It is not intended to diagnose, treat, cure or prevent any disease or medical condition and is not a substitute for medical advice from a qualified healthcare professional.
Always read and follow product labels and directions. Consult a healthcare professional where appropriate, particularly if you are pregnant or breastfeeding, have a medical condition, are taking medications, or have questions regarding whether a product is appropriate for you.
Individual experiences and results may vary.
Age-Restricted Products
Certain products may contain age restrictions or age-related directions established by the manufacturer or product label.
By purchasing an age-restricted product, you confirm that you meet the applicable age requirements.
We reserve the right to decline or cancel a sale where we reasonably believe the applicable age requirements have not been met.
Pricing and Availability
All prices are shown in Canadian dollars unless otherwise stated.
Prices, promotions, availability and product selection may change without notice.
We reserve the right to correct errors in pricing, descriptions, promotions or product information at any time.
If an order is affected by a pricing, inventory or system error, we may contact you to provide an opportunity to proceed at the corrected price or cancel the affected item or order.
Order Acceptance and Cancellation
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, limit or cancel an order for reasons including:
pricing or product-information errors;
inventory shortages;
suspected fraud;
payment issues;
product quantity restrictions;
age restrictions;
shipping limitations; or
other reasonable operational or security concerns.
If we cancel an order after payment has been processed, the applicable amount will be refunded.
We may also limit quantities purchased per customer, household or order.
Customer Accounts
Customers may shop as guests or create an account.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
Please contact us promptly if you believe your account has been used without authorization.
Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, photographs, branding, logos, website design and original content, is owned by or licensed to Roberts Creek Wellbeing.
Content may not be copied, reproduced, distributed or commercially used without prior written permission, except as permitted by law.
Limitation of Liability
To the fullest extent permitted by applicable law, Roberts Creek Wellbeing will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of our website, products or services.
Our total liability in relation to a purchase will not exceed the amount paid for the product giving rise to the claim, except where applicable law does not permit such a limitation.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection legislation.
Third-Party Links
Our website may contain links to third-party websites or services.
Roberts Creek Wellbeing is not responsible for the content, security, availability or privacy practices of third-party websites.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The version posted on our website at the time of your use or purchase will apply, subject to applicable law.
Shipping & Returns (Online)
Shipping Area
We currently ship online orders within Canada only.
Orders are generally shipped through Canada Post. We may use another shipping provider where appropriate.
Processing Time
Orders are generally processed within 2–3 business days.
Processing times are estimates and may be longer during holidays, promotions, severe weather, high-volume periods or circumstances outside our reasonable control.
Shipping transit times are separate from our processing time and are controlled by the carrier.
Free Shipping
We offer free standard shipping on eligible Canadian orders of $100 or more before applicable taxes, unless otherwise stated.
Certain oversized, unusually heavy, remote-location or otherwise exceptional shipments may be excluded from free shipping. Any additional charges will be disclosed where applicable.
Local Pickup
Local pickup is available for eligible online orders. Customers should wait until they receive confirmation that their order is ready before arriving for pickup. Pickup instructions will be provided with the order confirmation or readiness notification.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Roberts Creek Wellbeing is not responsible for delays, losses or additional costs caused by an incorrect or incomplete address supplied by the customer. If an order is returned to us because of an address error or failure to collect the shipment, additional shipping charges may apply before the order is resent.
Online Returns
Eligible online purchases may be returned within 7 days of delivery.
To qualify for a return, the item must:
-be unopened;
-be unused;
-be in its original packaging;
-be in resalable condition; and
-include proof of purchase.
Customers are responsible for return shipping costs unless the product was shipped incorrectly, arrived damaged, or qualifies as defective. Original shipping charges are non-refundable. We recommend using a trackable shipping method for returns. Roberts Creek Wellbeing is not responsible for returned items lost in transit before they are received by us.
Final Sale Items
For health, safety and product-integrity reasons, the following online purchases are final sale unless the product is defective, expired when sold, or we shipped the incorrect item:
-opened or used supplements;
-refrigerated or frozen products;
-food and perishable products;
-personal care products;
-cosmetics;
-clearance items;
-special-order products; and products that cannot reasonably be resold for health or hygiene reasons.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If an item arrives damaged, defective, expired, or different from what you ordered, contact us at shop@rcwellbeing.ca within 7 days of delivery. Please include your order number and, where appropriate, photographs of the product, packaging and shipping damage. Once reviewed, we may replace the item, provide a refund, or provide another reasonable resolution at no additional cost to you. Where a product defect or quality concern appears to be manufacturer-related, we may request additional information so that we can report the issue to the manufacturer or distributor. Please do not dispose of a damaged or defective product until we confirm whether it needs to be returned.
Refunds & Exchanges (In-Store)
We want customers to feel confident shopping with Roberts Creek Wellbeing while also protecting the safety, quality and integrity of the products we sell.
Standard Returns
Most eligible in-store purchases may be returned within 7 days of purchase.
Items must be:
-unopened;
-unused;
-in their original packaging; and
-in resalable condition.
With the original receipt, approved refunds will be returned to the original method of payment. Without the original receipt, an eligible return may be accepted for store credit at our discretion. We reserve the right to verify purchase information before accepting a return.
Opened Products
Opened or used products are not eligible for return or exchange simply because:
-you changed your mind;
-you did not like the taste, texture, scent or product;
-the product did not produce the result you expected; or the product was not suitable for your personal preference.
Because individual responses to supplements, natural health products, foods and personal-care products vary, Roberts Creek Wellbeing cannot guarantee individual results. Opened products may be accepted for return where the product is defective, was expired when sold, or has a legitimate manufacturer quality issue.
Defective or Expired Products
A product that is defective, damaged, expired when sold, or affected by a verified manufacturer quality issue may be returned for a full refund. Please bring the product and proof of purchase where available. We may retain the product or request additional information so that the issue can be reported to the manufacturer or distributor.
Final Sale Items
The following items are final sale unless defective or expired when sold:
-clearance merchandise;
-refrigerated or frozen products;
-food and perishable products;
-personal care products;
-cosmetics;
-special-order items; and opened products that cannot reasonably be resold for health or hygiene reasons. Regular sale merchandise is not automatically final sale and may be returned where it otherwise meets the conditions of this policy.
Refund Method
Where a receipt is provided and a refund is approved, the refund will normally be issued to the original payment method. Where no receipt is available, we may provide store credit if we are able to reasonably verify the purchase. Cash refunds will not be provided for purchases originally made by credit or debit card.
Exchanges
Eligible products may be exchanged within the same 7-day return period. Any difference in price will either be collected or refunded in accordance with the applicable payment method.
Management Discretion
We recognize that unusual circumstances can arise. Roberts Creek Wellbeing management may approve reasonable exceptions to this policy at its discretion. Approval of an exception on one occasion does not create an obligation to provide the same exception in the future.